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Policy Lifecycle Services

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    • Submission triage & clearance
      Organized, prioritized, and cleared for risk appetite and jurisdiction alignment.

    • Rating worksheet preparation
      Details consolidated and formatted for efficient quoting and underwriting review.

    • Inspection ordering & follow-up
      Orders placed, reports tracked, and summaries returned to expedite review cycles.

    • Quote-to-bind assistance
      Pre-bind compliance checks, application reviews, and coordination for bind requests.

    • Policy documentation prep
      All supporting documentation assembled and formatted for issuance-ready delivery.

    • Broker communication support
      Follow-up, clarification requests, and documentation relays managed per workflow.

    • Issuance support
      Policies issued, forms attached, and system records updated for compliance readiness.

    • Data entry & system indexing
      Policy records created or updated in your core system — correctly, and on time.

    • Broker deliverables & file packaging
      All documents distributed to brokers and stakeholders in final bound format.

    • Renewal quoting prep & comparisons
      Expiring policies prepped, market options analyzed, and underwriting packets assembled.

    • Loss run & exposure gathering
      Current and prior term details retrieved and validated for risk comparison.

    • Renewal bind support
      Approvals tracked, bind requests processed, and renewals pushed to issuance.

    • Bordereaux creation & distribution
      Premium, claims, and risk data formatted and delivered per carrier specs.

    • Audit file packaging
      Policy and workflow artifacts compiled for internal or external audits.

    • Delegated compliance support
      Tasks supporting reporting, documentation, and oversight for DA authority holders.

    • Performance dashboards & tracking
      Custom reporting to measure SLAs, volumes, and carrier/broker responsiveness.

    • Bordereaux management

    • Delegated compliance prep

    • Audit supportItem description

Claims Management

Streamline and simplify your claims process with SparrowHawk’s mobile app. Our solution enables insureds and agents to efficiently report incidents, upload evidence, and complete necessary forms. Backed by our experienced Process Executives, we ensure each claim is accurately processed, from initial intake to resolution, reducing claim lifecycle and costs while maintaining a complete defensible file for all parties involved.

  • We customize the app to your organization’s unique needs. From custom forms to supplemental documentation tailored to your line of business and carrier requirements, our white-labeled solution seamlessly integrates with your existing systems while elevating your claims management.

  • Designed with simplicity, our app guides insureds and agents through the claims process step-by-step, making it easy to complete in minutes. There is no need for claims adjusters on-site—our app enables fast and accurate data collection and submission.

  • Once data is submitted, SparrowHawk’s expert Process Executives step in, managing the claims process behind the scenes. We handle everything from review to resolution, saving your organization time and money and providing insureds with a seamless experience.

After decades in the insurance industry of working with both inhouse and outsourced back-office solutions I can honestly say that Sparrowhawk Outsourcing stands alone in terms of quality of service, efficiency, responsiveness and level of talent.   They are a major contributor to our success, and we would not be able to achieve the scale and growth we have without them.

-Charlie Acosta
Executive Vice President of Origin Specialty