Behind the Scenes: Meet Nevena Milanovic

Support Team Director of SparrowHawk Group

• Do you have any unusual habits or quirks that your friends and family find amusing?

  I love writing everything down on a piece of paper. I always have a small notebook or sticky notes, as I still prefer writing on paper rather than taking notes on my laptop or phone. I love colorful pens and am a huge fan of office supplies, so I figured they help me organize better. Even when reading a book, I have a small set of papers, markers, sticky notes, and pens that I love using to color, take notes, or underline quotes. My mom still calls me 'student' because I have many pencil cases, organizers, calendars, and notes.

• What’s your go-to method to refocus and recharge when things get stressful?

  In general, I realized that the 25:5 rule helps me stay more focused, productive, and less stressed throughout the day. That means that for 25 minutes, I am fully focused on what I do, and for 5 minutes, I try to relax, meditate, and stretch. I read about this technique as a student and started implementing it back then, and I’ve kept it up until today.

• If you could share one piece of wisdom with your younger self, what would it be?

  Read, learn, and laugh as much as you can!

• Are there any words, quotes, or ideas that you turn to for guidance or motivation?

  “Together we stay, divided we fall!” is a line from a Pink Floyd song I find so meaningful as it speaks about the power of unity and the consequences of disunity. It suggests that when people or groups work together, they are stronger and can endure challenges. However, when they become divided, they risk failure or downfall.

  This idea is often used to inspire collaboration, teamwork, and solidarity in the face of adversity. It reminds people that collective effort is essential for achieving success and overcoming obstacles, whether in relationships, communities, or nations. The message encourages individuals to set aside differences for the greater good.

• What’s one misconception about the outsourcing industry you wish people understood?

  Outsourcing comprises quality.

• What's a unique aspect of SparrowHawk that you appreciate or are thankful for?

  “Together we stand, divided we fall” explains the unity of our team.

• What are you most excited about for the future of SparrowHawk?

  Expanding our expertise and knowledge.

• What’s your proudest professional achievement?

  As the first employee and someone who was there from the very beginning, watching this team grow, learn, develop, and become professionals in their fields, creating a stable, relaxed work environment for them, and watching them get praised and acknowledged by our clients makes me so proud!

• What are some fun facts about you outside of work?

  I can quote almost any line from Harry Potter or Lord of the Rings movies.